COVID-19 Guarantee and Important Information

Book With Confidence – Except as otherwise set out below or in the Cricket Australia Refund Policy, Cricket Australia Travel Office (CATO) will provide clients with a refund for all packages as outlined below in a circumstance where that clients’ booking is affected by COVID-19 in any of the following ways:

• Where the match you have booked is cancelled due to COVID-19;
• Where the match you have booked is postponed, and you are unable to attend the match on the revised dates;
• Where the stadium capacity at the match you have booked is adjusted by CA, State, Territory and/or Australian Federal Government social distancing restrictions, and as a result of this adjustment to stadium capacity, you are not permitted to attend;
• Where State, Territory and/or Australian Federal border closures render it not possible for you to attend the match which you have booked, without quarantining on entry to the match city;

(*) For the avoidance of doubt, a requirement for you to quarantine in your home State after travelling to a match does not qualify for a refund.

While we are yet to hear formally from each venue whether double vaccination will be required to enter the venue, we believe this is highly likely. Please note that any cancellations will not be eligible for a refund on the grounds of vaccination status.

Where a booking is cancelled by CATO due to COVID-19 and CATO is unable to obtain a refund for package components from a third party service provider or venue, no refund will be provided for such package components.

For the avoidance of doubt, border closures and/or travel restrictions in non-Australian jurisdictions do not qualify you for a refund. Should clients be affected by overseas border closures and/or travel restrictions, these will be assessed on a case-by-case basis.

Other Important COVID-19 Information

COVID-19 presents challenges so it is important that all clients read and understand this information. CATO will continue to update clients with pertinent information as the series approaches.

During your attendance at any match venue, you must comply with any direction given by Cricket Australia and/or CATO on behalf of Cricket Australia, the venues, including social distancing requirements, and any direction or guidance given by the State and/or the Australian Federal Government in relation to the current COVID-19 outbreak.

You acknowledge, even with rigorous capacity and control measures in place at matches, there remains an unquantifiable risk of transmission of viral illness, including COVID-19, at any match at this time. You have considered that risk and your own personal circumstances, including:

• Where there is greater capacity density;
• Any health condition or vulnerability that you may have or that of persons whom you will be in close contact with may have following your attendance at any match;
• For a small number of people, COVID-19 has very serious health consequences;

By attending any match you, and any persons who attend with you, acknowledge and accept these risks.

Patron Names and Contact Details

For contact tracing purposes, at the time of booking with CATO, a unique mobile number and email address is required to be supplied for each person within your booking i.e. the mobile number and email address must be different for each person within the booking. Please be prepared with this information before proceeding with a booking, you will not be able to complete your booking without providing this information.

You acknowledge and agree that all personal details will be collected, used and disclosed in accordance with Cricket Australia Travel Office Privacy Policy. You understand that Cricket Australia Travel Office also collects personal information on behalf of Cricket Australia and you have read and agree to the terms of the Australian Cricket Privacy Policy and Collection Statement.

Packages are sold subject to Cricket Australia Travel Office Booking Conditions including Cricket Australia Ticket and Entry Conditions, ICC and CA Policy of Inappropriate Conduct and Cricket Australia Refund Policy.