• Packages are limited and subject to availability.
• All prices are in Australian dollars, inclusive of Australian Goods and Services Tax (GST) calculated at the current rate of 10% (subject to change).
• When entering names on the CATO website, please ensure the spelling of names matches the individuals’ passport, driver's licence or photo identification.
• In relation to bookings where more than one passenger is travelling, the person making the reservation on behalf of his/her travelling companions will be deemed to have accepted the booking conditions on behalf of all of his/her travelling companions. The person making the booking agrees to comply with the booking conditions and agrees to ensure that all travelling companions will also comply.
• The match schedule is current as at November 2024. Cricket Australia reserves the right in its absolute discretion to change or amend the international program at any time, without notice.
• A maximum 5 packages are available for purchase online. Please contact us if you would like to book more than 5 packages.
• For 2025-26 NRMA Insurance Ashes Series Test Match packages, Official Ashes Functions:
  • Perth, Adelaide and Sydney will be held the evening before Day One, commencing at 5pm.
  • Brisbane - the function will be a lunch commencing at 10.30am on Day One.
  • Melbourne – the function will be a breakfast on the morning of Day 2 commencing at 7.30am. Official Ashes Functions are not suitable for children 10 years of age and under. Final timings are subject to change.
• CATO packages do not include: meals, flights, hotel transfers, travel insurance or any item not detailed in package inclusions.
• You acknowledge and agree that all personal details will be collected, used and disclosed in accordance with You acknowledge and agree that all personal details will be collected, used and disclosed in accordance with CATO Privacy Policy (accessible at https://crickettraveloffice.com.au/privacy.php). You understand that CATO also collects personal information on behalf of Cricket Australia and you have read and agree to the terms of the Australian Cricket Privacy Policy (accessible at https://www.cricket.com.au/privacy) and Collection Statement (accessible at https://www.cricket.com.au/collection-statement).

• Package prices are based on room only rates at each hotel i.e. meals are not included.
• Unless indicated otherwise, hotel, studio and one bedroom package prices are based on either one (single) or two (double/twin) persons sharing existing bedding and two bedroom package prices are based on either three (triple) or four (quad) persons sharing existing bedding. Additional rates apply to extra persons and extra beds.
• Supplements apply to extra nights booked outside the package.
• The rating of accommodation is based on various factors that are generally accepted as indicative of a certain class however, we do not guarantee the accommodation standard, class, or fitness for purpose. A basic guide to hotel categories:

• All tickets are sold subject to published Cricket Australia 2025-26 Ticket and Entry Conditions, ICC and CA Policy of Inappropriate Conduct and Cricket Australia Refund Policy. 2024-25 versions of these documents are attached and should be seen to be indicative, but not the actual terms and conditions applicable to your booking. CATO will update the 2025-26 versions of the policies as soon as they become publicly available, which will be no later than 1 August 2025. Copies will be available online or by emailing info@crickettraveloffice.com.au.
• Outside of refunds available as detailed in www.cricket.com.au/travel, or the Cricket Australia Refund Policy, NRMA Insurance Ashes Test Match packages, ODI Series packages and T20I Series packages are non-refundable and non-transferable.
• 2025-26 NRMA Insurance Ashes Series Test Match packages include a 2 day ticket option (Days 1 and 2) or a 5 day ticket option (days 1 through 5). Regardless of ticket type purchased, day 5 entry will be general admission to the stadium only (not a reserved seat).
• Individual, 2 day or 5 day Match Tickets lost and/or requiring re-issue will be subject to replacement fees.
• You are not permitted to re-sell any match tickets or to use any match tickets for advertising, promotional or other commercial purposes without the prior written consent of Cricket Australia. If the ticket is sold or used in contravention of this requirement, the bearer of the ticket may be denied admission to the match.

All package prices include postage and handling within Australia where applicable. Postage outside of Australia will incur additional cost.
Please note that for each package purchased you will receive one (1) pack of team merchandise per person:
For 3 night/2 day packages, this will include one (1) polo shirt and one (1) cap per person.
For 5 night/5 day packages, this will include two (2) polo shirts and one (1) cap per person.

A non-refundable deposit equal to 40% of the booking value is required, at the time of booking, to secure your booking. The balance is payable on/before 8 August 2025. For bookings made from 1 August 2025, full payment is required at the time of booking. If payments are not received by the due date, reservations may be automatically cancelled without notice.

Outside of refunds available via the Cricket Australia Refund Policy, following payment, all cancellations (including no-shows) will incur a cancellation fee equal to 100%. Travel insurance is strongly recommended.

All payments must be made in Australian Dollars; payment in any other currency will not be accepted. For bookings made within Australia, CATO accepts payment by credit card, direct deposit or BPAY. For bookings made outside of Australia, CATO accepts credit card only. Prices are valid for payments made by direct deposit.

• Credit Card / Debit Card: CATO accepts credit card / debit card payments, subject to the following fees: Visa, MasterCard 1.62% of the amount payable, American Express 2.3% of the amount payable. This fee will be added to the amount due as detailed on your invoice.
• Please note: The American Express fee is non-refundable except where you are entitled to a refund under the Australian Consumer Law.
• The credit card used to pay for the booking must belong to the person in whose name the booking is held.
• The name in which the booking is held must be an exact match to the cardholder name.
• The cardholder must be attending the event as a participant in the booking and have the credit card used to pay for the booking with them.
• If these credit card payment terms are not met your booking will be cancelled.
• Please note: CATO does not accept payments via Virtual Credit Cards.
• BPAY: A fee of AU$1.15 applies. Details of the CATO Biller Code and individual BPAY payment reference number will appear on your invoice.
• Direct Deposit: Bank account details will be listed on your invoice. CATO is not liable for remitting bank fees, please make any arrangements necessary to cover such fees.
• Due to an increase in fraudulent activity, please note the following:
  • Requests for the refund of overpayments via BPAY and Direct Deposit will take up to 30 business days. Requests will not be processed until the recipient has been adequately identified.
  • Requests for a refund to be credited to a bank account, other than that used for the payment in question, will require a Statutory Declaration.

General Travel Group Pty Ltd trades under licence from Cricket Australia as CATO. All CATO clients are protected under Australian Consumer Law; for further details visit the ACCC website.

These Booking Terms and Conditions (effective November 2024) supersede any previous version published by CATO. In making this booking and/or amendments thereto, you agree to be bound by the Booking Terms and Conditions. Any prior arrangements, agreements, representations or undertakings are superseded.

These Booking Conditions are governed by the laws of Victoria and any action arising under them or in any way connected with the travel arrangements may be bought only in a court in Victoria, subject to any law that is expressly inconsistent with this.

General Travel Group Pty Ltd trading as the Cricket Australia Travel Office ABN 85 003 133 551 and Cricket Australia give their notice that all final travel documentation, tickets and coupons issued by them, or on their behalf, and all arrangements for hotel accommodation, functions, entry tickets, transport and conveyance are made by them as agents or operators upon the express conditions that they are not liable for any personal injury, death, damage, loss, accident, delay or sickness in carrying out the arrangements of the tour(s), or through the acts or defaults of any passenger or otherwise in connection with any of the hotels or proprietor or servant for any failures on the part of the hotel or provider or servant, to the extent permitted by law.

CATO gives notice that should any damage be caused by a passenger to the property, contents or grounds of the hotel accommodation, or to the property of a third party supplier, in carrying out the arrangements of the tours, the cost of repairing any damage caused by the passenger will be the responsibility of the passenger and must be paid by the passenger to the hotel and/or third party supplier forthwith.

CATO gives notice that the passenger shall at all times be liable, without limitation, for any statement or conduct that (in CATO’s absolute discretion) is defamatory, racist, disorderly, offensive, likely to cause or stir any threatening behaviour or may bring CATO and/or the name, CATO into disrepute.

CATO accepts no responsibility for loss or additional expenses that may be incurred for any delays or changes in transportation, or any other services, sickness, personal injury, weather, strikes, pandemics, lockouts, war, terrorism, earthquake, floods, volcanic eruption, or any other causes. Should there be any disruptions or delays it will be the responsibility of the passenger to contact CATO.

The liability of CATO and Cricket Australia is limited, where it is liable, to refunding the price of the service or product.

CATO is operated by General Travel Group Pty Ltd (ABN: 85 003 133 551). General Travel Group Pty Ltd is an independent contractor to and not an agent of Cricket Australia