COVID-19 Guarantee and Important Information

Book With Confidence – Except as otherwise set out below or in the Cricket Australia Refund Policy, Cricket Australia Travel Office (CATO) will provide clients with a refund for all packages as outlined below in a circumstance where that clients’ booking is affected by COVID-19 in any of the following ways:

  • Where the match you have booked is cancelled due to COVID-19;
  • Where the match you have booked is postponed, and you are unable to attend the match on the revised dates;
  • Where the stadium capacity at the match you have booked is adjusted by CA, State, Territory and/or Australian Federal Government social distancing restrictions, and as a result of this adjustment to stadium capacity, you are not permitted to attend;
  • Where State, Territory and/or Australian Federal border closures render it not possible for you to attend the match which you have booked, without quarantining;

Where a booking is cancelled by CATO due to COVID-19 and CATO is unable to obtain a refund for package components from a third party service provider or venue, including in respect of the Vodafone Ashes Series 2021-22 team merchandise and Official Ashes Functions, no refund will be provided for such components. If no refund is provided in respect of team merchandise, the team merchandise order will be fulfilled.

For the avoidance of doubt, border closures and/or travel restrictions in non-Australian jurisdictions do not qualify you for a refund. Should clients be affected by overseas border closures and/or travel restrictions, these will be assessed on a case-by-case basis.

Full details in relation to COVID-19 are available here.

Please also refer to the Cricket Australia Travel Office Booking Conditions before making a booking on this website.